GO VITA BALLARAT CUSTOMER PRIVACY POLICY

GO VITA BALLARAT ABN 81 327 130 795 (“Go Vita Ballarat”), “we”, “us” and “our”) is committed to the protection of your privacy in accordance with our obligations under the Privacy Act 1998 (Cth) (the Act), including the Australian Privacy Principles (which took effect on 12 March 2014) (the APPs).

This privacy policy (the Policy) outlines the way in which we manage personal information and other matters which must be disclosed to individuals under the APPs. The Policy applies to personal information individuals provide to us, whether that information is provided under any agreement, at our offices, through our website, or through email, telephone or other communication with our employees or agents.

Who does this Policy apply to?

This policy applies to anyone who:

  • purchases goods or services from Go Vita Ballarat (whether online or by any other method);

What Personal Information do we collect?

Go Vita Ballarat may collect the following types of personal information:

  • Your name, address and date of birth;
  • Your contact details, such as email address, postal and/or residential address and telephone numbers;
  • Details of your payment arrangements – such as credit or debit card, bank account, or payment intermediary;
  • Information about you and your personal position that you provide in the course of your relationship with Go Vita Ballarat;
  • records and content of any communications between you and Go Vita Ballarat; and
  • other personal information reasonably necessary for one or more of our Purposes set out in this Policy; and
  • any other personal information provided by you to Go Vita Ballarat in the course of Go Via providing goods or services to you.

What is the purpose of collecting your Personal Information?

Go Vita Ballarat collects personal information about you so that Go Vita Ballarat can deal with you and offer you products and services as a customer.

How we collect your personal and sensitive information

We generally collect your personal information directly from you. We will only collect personal information from a third party where it is unreasonable or impractical to collect the information directly from you. Such third parties may include a Go Vita Ballarat store member, organisations which maintain a public record, or a credit reporting agency.

Go Vita Ballarat may collect personal information about you when you deal with Go Vita Ballarat in person or by telephone, mail, fax, e-mail, social media or when you visit, or make any purchases through Go Vita Ballarat website/s.

You have the option of not identifying yourself, or using a pseudonym, when you deal with Go Vita Ballarat. However, it may be impractical for Go Vita Ballarat to provide you with the products or services, or to interact or engage with you, where you have (1) not identified yourself, (2) used a pseudonym or (3) not provided all information that we requested.

Go Vita Ballarat’s website uses tracking technologies such as cookies or Web Beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites or open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or Web Beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Go Vita Ballarat to monitor the Go Vita Ballarat website, and to record how many people are using the different parts of the site. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Go Vita Ballarat’s website.

Collection of Sensitive Information

Go Vita Ballarat does not collect sensitive information (as that term is defined in the Act) from its customers.


Use and disclosure of your personal information

Personal information about you is collected by Go Vita Ballarat so that Go Vita Ballarat can perform its business activities and functions and supply and market products and services to you. Not least, Go Vita Ballarat collects, holds, uses and discloses your personal information for the following purposes (the Purposes):

  • to manage your Go Vita Ballarat membership or loyalty / rewards entitlements;
  • to transact and complete transactions with you including completing payment arrangements and making shipping and delivery arrangements for goods and services
  • to provide you with further information about other products or services Go Vita Ballarat can offer;
  • to send communications about, or supply products and services to you, when requested by you;
  • to answer enquiries and provide information or advice about existing and new products and services;
  • to provide you with access to protected areas of the Go Vita Ballarat website;
  • to assess the performance of the Go Vita Ballarat website and to improve the operation of the website;
  • to conduct business processing functions including providing personal information to Go Vita Ballarat related bodies corporate, contractors, service providers or third parties;
  • for the administrative, marketing, planning, product or service development, quality control and research purposes of Go Vita Ballarat and Go Vita Ballarat related bodies corporate, contractors or service providers;
  • to provide your updated personal information to Go Vita Ballarat’s related bodies corporate, contractors or service providers (for use in the above purposes);
  • to update Go Vita Ballarat records and keep your contact details up to date;
  • to process and respond to any access request or complaint made by you; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority.

We may also collect, use and disclose your information in other ways where permitted by law.

Direct Marketing

Go Vita Ballarat does not send advertising or marketing information without obtaining your prior consent. If you receive any communications from Go Vita Ballarat which you do not wish to receive, you may remove your name from the database by contacting Go Vita Ballarat using the contact information at the end of this Policy; or by clicking unsubscribe at the bottom of any email communications or opt-out via text message. Please allow up to 14 days for the request to be processed.

Disclosure to third parties

In order for Go Vita Ballarat to carry out any one or more of the Purposes, it may be necessary for Go Vita Ballarat to disclose your personal information to third parties.

Go Vita Ballarat will not sell or otherwise provide or disclose to any third party any personal information collected or held by Go Vita Ballarat, except for the Purposes to:

– Go Vita Ballarat’s consultants and service providers, for example, third parties that we contact in relation to verifying and completing payment arrangements and making shipping and delivery arrangements, as well as WooCommerce (which is the host of Go Vita Ballarat’s online store)

  • Go Vita Ballarat’s related bodies corporate,
  • Go Vita Ballarat professional advisers, intermediaries, auditors and regulators, or
  • where required or permitted by law or with your consent.

Go Vita Ballarat will keep your hard copy and/or electronic records on our premises and systems (or that of Go Vita Ballarat related bodies corporate) or off site using our trusted third parties.

Disclosure of Information outside Australia – WooCommerce

Go Vita Ballarat uses WooCommerce to host its online store. WooCommerce is located in Australia and in overseas countries. Personal information provided by you when using our website and, in particular, our online store, will be disclosed and used by WooCommerce (and may be used by our other third party providers) to assist us with transaction processing, fraud prevention, and for us to deliver you the products and services ordered.

By providing us with your personal information when you use our website or place orders through our online store, you consent to us sharing your personal information with WooCommerce (and our other third party providers).

How long is the personal information kept?

 We will keep your personal information for as long as is reasonably necessary to fulfil our Purposes. Where we no longer need your personal information we will take steps to destroy or de-identify the information.


Security of your personal information

Go Vita Ballarat will take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.  

Your personal information may be stored by us in hardcopy and/or electronically. Go Vita Ballarat has a number of security procedures in place to protect your personal information.


Gaining access to, and seeking correction of, information we hold about you

You may request access to any of the personal information Go Vita Ballarat holds about you at any time by contacting Go Vita Ballarat (see the details below).

Where Go Vita Ballarat holds personal information that you are entitled to access, Go Vita Ballarat will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).

Go Vita Ballarat may charge you a reasonable fee to cover Go Vita Ballarat administrative and other reasonable costs in providing the information to you. Go Vita Ballarat will not charge you for simply making the request and will not charge you for making any corrections to your personal information.

There may be instances where Go Vita Ballarat cannot grant you access to the personal information Go Vita Ballarat holds. For example, Go Vita Ballarat may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, Go Vita Ballarat will give you written reasons for any refusal.

You may request that Go Vita Ballarat correct any personal information held about you, if the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. There may be instances where Go Vita Ballarat refuses to correct the information held. If that happens, Go Vita Ballarat will give you written reasons for any refusal.

Making a complaint

Go Vita Ballarat ABN 81 327 130 795

If you believe that Go Vita Ballarat has interfered with your privacy, please make contact using the contact information below and provide details of the incident so that Go Vita Ballarat can investigate it.

Go Vita Ballarat will treat your complaint confidentially, investigate your complaint and aim to ensure that Go Vita Ballarat contacts you within a reasonable time (and in any event within the time required by the Act, if applicable).

Go Vita Ballarat will endeavour to resolve your complaint as quickly as possible. Once Go Vita Ballarat has received the complaint, the Go Vita Ballarat will endeavour to provide you with an answer within 30 days.

If you are not satisfied with the proposed resolution of your complaint, you may lodge a formal complaint with the Office of the Australian Information Commissioner:

Contacting us

For questions or enquiries about privacy at Go Vita Ballarat, please contact the Privacy Officer as follows:

By mail:        
Attn: The Privacy Officer
Go Vita Ballarat
23 Sturt St

Ballarat Central VIC 3350

Tel: 03 5331 5316

Email: Shop@govitaballarat.com.au

Updates to this policy

This Privacy Policy will be reviewed from time to time to take account of new laws and technology, changes to Go Vita Ballarat operations and practices and the changes to the business environment. A copy of any updated Privacy Policy can be obtained by contacting the Privacy Officer. This Privacy Policy was last updated on 18 April 2023.